We primarily ship to licensed cannabis and hemp businesses and distributors across Europe, subject to applicable local regulations and carrier restrictions. For deliveries outside Europe, please contact us in advance so we can confirm feasibility, pricing, and any additional documentation requirements.

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Order Types: Samples vs Bulk Orders

We distinguish between two types of shipments:

•Samples: Small-quantity orders intended for evaluation, testing, or internal approvals.

•Bulk Orders: Production or project orders, including packaging, hardware, equipment, and accessories shipped in larger commercial quantities.

Specific shipping terms, minimums, and lead times may differ between these two order types, as set out below.

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Processing Times

Samples

•Standard processing time for in‑stock samples is typically 2–5 business days after order confirmation and receipt of payment (if applicable).

•If the requested sample is not in stock or must be produced, we will confirm an estimated dispatch date in writing before finalizing the order.

Bulk Orders

•For bulk orders of stock items, processing time is normally 5–10 business days after order confirmation, payment terms agreement, and any required artwork/approval sign‑off.

•For custom or made‑to‑order products (e.g., printed packaging, customized hardware), processing time begins after final artwork/technical approval and may vary depending on scope, production capacity, and seasonality; we will provide an estimated production and dispatch window in your quotation or order confirmation.

Processing times refer to preparation for dispatch and do not include shipping transit time.

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Shipping Methods and Incoterms

Unless otherwise agreed in writing, standard shipments are arranged using reputable courier or freight partners suitable for the size, weight, and destination of your order. Common methods include parcel courier, palletized freight, and dedicated transport for large equipment or machinery.

Default Incoterms and options (to be customized by you):

•Standard: FCA / EXW (factory or warehouse), where you or your freight forwarder arrange collection.

•Optional: DAP / DDP or other Incoterms may be offered on request and subject to prior written agreement, destination, and compliance review.

The applicable Incoterm and related responsibilities (transport, risk transfer, export/import clearance, duties, taxes) will be clearly stated on your quotation and order confirmation.

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Shipping Costs

Samples

•Sample shipments are typically charged at a flat or pre‑quoted courier rate based on destination, weight, and service level.

•In some cases (e.g., larger or heavy samples such as equipment components), shipping may be quoted individually and charged at cost.

•We may offer free or discounted sample shipping as part of promotional campaigns or distributor programs; any such offers will be clearly stated at the time of ordering.

Bulk Orders

•Shipping costs for bulk orders are calculated based on weight/volume, delivery address, Incoterms, and required service level (standard or express).

•Shipping charges will be shown on your quotation or proforma invoice and confirmed before you place the order.

•For EXW/FCA shipments, you are responsible for arranging and paying the carrier directly.

Any additional charges incurred due to incorrect delivery information, missed delivery, or carrier storage may be recharged to the customer.

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Transit Times

Estimated transit times depend on the destination country, chosen carrier, service level, and customs clearance (where applicable). Typical ranges:

•Intra‑EU: ~2–7 business days for standard services, shorter for express.

•Non‑EU / international: ~5–15 business days, subject to customs processing and local carrier performance.

Transit times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs authorities, or events beyond our reasonable control (e.g., strikes, extreme weather, regulatory inspections).

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Customs, Duties, and Taxes

For international shipments and cross‑border deliveries, you are responsible for complying with all applicable import regulations and for any customs duties, VAT, excise, or other taxes imposed by the destination country, unless otherwise agreed in writing under specific Incoterms.

•We will provide standard commercial invoices and packing lists, and, where applicable, supporting documentation such as HS codes and product descriptions.

•Any additional documentation required by your local authorities must be requested in advance and may influence lead times and cost.

We do not accept responsibility for shipments refused, delayed, or returned due to non‑compliance with local laws or licensing requirements on the customer side.

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Address Accuracy and Delivery Conditions

You are responsible for providing complete and accurate delivery information, including company name, contact person, phone number, full address, and any specific delivery instructions (e.g., loading dock hours, appointment requirements).

•If a shipment is returned or re‑routed due to incorrect or incomplete address details, you may be charged for any additional shipping, handling, and storage costs.

•Deliveries to sites with restricted access (e.g., secure facilities, exhibition centers) must be coordinated in advance; any extra fees charged by the carrier may be passed on to you.

For palletized or large equipment deliveries, you must ensure that suitable unloading equipment (e.g., forklift, dock) and personnel are available at the delivery location.

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Shipment Tracking and Documentation

Once your order has been dispatched, we will provide shipment details such as tracking number, carrier name, and key documents (commercial invoice, packing list, and if applicable, certificates or technical data sheets).

•For samples, tracking is usually available and will be shared by email or via your account contact.

•For bulk orders and equipment shipments, we may additionally share transport booking references or forwarder contact details.

If you require specific documentation for your internal QA, compliance, or customs processes, please communicate this before order confirmation.

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Risk of Loss and Title

Risk of loss or damage passes from us to you in accordance with the agreed Incoterm stated on your order confirmation (for example, at handover to the carrier or at your warehouse door). Title to the goods generally passes upon full payment, unless otherwise agreed in your supply contract or distributor agreement.

Please review the Incoterm used for your shipment carefully, as it determines when risk transfers and which party is responsible for insurance during transport.

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Shipping Insurance

We may arrange transport insurance upon request, subject to carrier availability and your Incoterm. If you prefer to use your own insurance, please notify us in advance and ensure coverage is appropriate for the shipment value and risk profile.

Insurance costs, if arranged by us, will be itemized on your quotation or invoice.

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Delivery Inspection and Claims

You must inspect all deliveries promptly upon arrival:

•Check the outer packaging for visible damage before signing the carrier’s delivery note.

•If there is visible damage or suspected loss, note this on the carrier’s delivery document (e.g., “received with visible damage”) and take clear photos of the packaging and products.

•Report any transport damage, discrepancies, or missing items to us in writing within [X] business days of delivery (you can set this to e.g. 3–5 days), including photos, order reference, and packing list.

Failure to notify us within the specified period may limit our ability to support claims with carriers or insurers and may affect possibilities for replacement or credit.

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Partial Shipments and Backorders

To support project timelines, we may propose partial shipments for bulk orders when some items are available earlier than others.

•Any partial shipments, backorders, or revised delivery schedules will be agreed in writing with you before dispatch.

•Shipping costs for partial shipments may be charged separately, depending on order value, Incoterms, and prior agreements.

We will inform you if any item is out of stock or delayed and propose options such as alternative products, revised delivery dates, or consolidated shipping.

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Restrictions and Compliance

Due to regulatory and carrier restrictions, we may not be able to ship certain products (e.g., specific hardware, batteries, or regulated materials) to all destinations.

•It is your responsibility to ensure that you are legally eligible to import and use the products in your jurisdiction and that any required licenses or registrations are in place.

•We reserve the right to decline or cancel shipments that we reasonably believe may violate applicable laws, sanctions, or compliance policies, and will communicate such decisions promptly.

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Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, logistics partners, or applicable regulations. The latest version published on our website will apply to all new orders placed after its effective date.

For large or ongoing supply agreements, specific shipping terms may be defined in a separate contract that will take precedence over this general policy where the two differ.